PIXYOURTRIPS

Dear Customers, taking care of the quality of the services provided by our Online Store, we have prepared the Terms and Conditions of Use of the PIXYOURTRIPS Online Shop located at the domain address www.pixyourtrips.com hereinafter referred to as the “Terms and Conditions”.

The Terms and Conditions contain the rules for the functioning of the Online Store and the information that is necessary to place Orders in the Online Store for products that are in the Seller’s offer. Due to the fact that the subject of sale in this online store are items manufactured to the Customer’s Order, the Seller kindly asks you to make responsible decisions in this regard.

The Terms and Conditions have been prepared on the basis of the provisions of the Act of 30 May 2014 on Consumer Rights, the Act of 18 July 2002 on the Provision of Services by Electronic Means, the Civil Code and the General Data Protection Regulation of the European Parliament and of the Council of 27 April 2016.

We encourage you to read the full content of the terms and conditions before placing an Order.

§1 GLOSSARY OF TERMS

In the Terms and Conditions, we have used the following terms, which should be understood as follows:

  1. Personal data administrator – a body, organisational unit, entity or person deciding on the purposes and means of personal data processing in accordance with the definition contained in the GDPR and the Personal Data Protection Act of 10 May 2018.
    1. E-mail address – the e-mail address of the Online Store, i.e. contact@pixyourtrips.com
    1. Client – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by special regulations, who places or intends to place an Order in the Online Shop;
    1. Shopping cart – the space of the Online Shop made available individually to the Client, in which the Client has the opportunity to collect the necessary information about the purchases made by him at a given time and the details of the Order placed.
    1. Notification – an electronic message sent to the Client’s e-mail address provided in the course of filling in the Order Form in the Online Shop, containing specific information.
    1. Product – a movable item available in the Online Store’s offer, which is the subject of the Sales Agreement between the Client and the Seller.
    1. Online Store – a Store run by the Seller, in which Customers may purchase Products offered by the Seller via the Internet (electronically).
    1. Seller – the seller and owner of the Online Store is PUGSTEAM SP. Z. O.O., Ul. Ludwika Waryńskiego 49, 33-300 Nowy
    Sącz NIP: 7343662655 REGON: 543022395 KRS 0001200643
    1. Sales Agreement – an agreement concluded between the Seller and the Client at a distance, the subject of which is the purchase of Products included in the offer of the Online Store, made to the individual order of the Client.
    1. Order – a declaration of the Client’s will, aimed directly at concluding the Sales Agreement, in which the Client specifies its details.

§2 GENERAL PROVISIONS

  1. The Seller is the administrator of personal data made available by the Client as a result of using the Online Shop or the Pet Account.
  2. Information on the methods of personal data protection used by the Seller can be found in the Privacy Policy, which is Appendix No. 1 to these Terms and Conditions.
  3. All information contained on the website of the Online Store relating to products (including prices) does not constitute an offer within the meaning of Article 66 of the Civil Code of 23 April 1964 (i.e. Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude an agreement, in accordance with Article 71 of the Civil Code of 23 April 1964 (i.e. Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Client makes an offer to purchase the indicated Goods for the price and under the conditions specified in the description.
  4. In order to use the Store, including browsing the Store’s assortment and placing orders for Products, it is necessary to have an end device with access to the Internet and a web browser, a keyboard or other pointing device enabling the correct completion of electronic forms, which is necessary for the correct submission of the Order, an active e-mail account (e-mail) and enabled cookies.

§3 RULES FOR REGISTRATION AND PLACING ORDERS

  1. Making purchases in the Online Store is possible without registering a Customer Account. However, the Seller encourages you to make purchases along with registration (creating an account), which will allow you to obtain the full functionality of the Online Store. Registration takes place by clicking on the LOGIN/REGISTER option, and then clicking on the CREATE ACCOUNT option.
  2. When completing the ORDER FORM with the Client’s Account data, the Client is obliged to provide his/her correct data. It is forbidden to provide data of third parties.
  3. Placing Orders takes place 7 days a week, 24 hours a day.
  4. In order to place an Order, the Client should first select the Product of interest from the Seller’s offer, specifying its parameters and going through the next options of the Product wizard. After completing all the options, add the indicated Product to the cart by clicking on the ADD TO CART button. Clicking on this button moves the Product to the cart, after which the Customer has the opportunity to continue shopping.
  5. In order to complete the purchase in the Online Store, the Client enters the Basket by clicking on its icon available in the upper right corner of the Online Store.
  6. After entering the basket, the Client is transferred to the Order form, which must be completed by entering the data required by the form and submitting the required declarations of intent. The final confirmation of the place is made by clicking on the BUY AND PAY button available in the Order form.
  7. All information contained on the website of the Online Store relating to products (including prices) does not constitute an offer within the meaning of Article 66 of the Civil Code of 23 April 1964 (i.e. Journal of Laws of 2020, item 1740, as amended), but an invitation to conclude an agreement, in accordance with Article 71 of the Civil Code of 23 April 1964 (i.e. Journal of Laws of 2020, item 1740, as amended). By sending the Order Form, the Client makes an offer to purchase the indicated Goods for the price and under the conditions specified in the description.

§4 PAYMENT AND DELIVERY

  1. Payment for the purchased Products may be made, at the Customer’s option, in one of the following ways:
    1. Payments by bank transfer to the Seller’s account;
    1. via the Przelewy24 payment system
  2. Delivery of purchased Products at the customer’s request is carried out with the help of an external carrier/courier company, e.g. Inpost/DHL;
  3. Shipping times for individual Products may vary. The average time of preparing an order for shipment is up to 5 working days counted from the date of posting the amount due for the placed Order. In exceptional circumstances, the goods are shipped after 10 working days.
  4. The Client is informed about the execution of the Order and dispatch by sending an appropriate message to the e-mail address provided during registration or placing the Order.
  • Upon receipt of the shipment, the Client is asked to carefully check in the presence of the carrier/forwarder the completeness of the contents of the shipment, the condition of the outer packaging and the condition of the ordered Product. In the event that the packaging of the shipment bears signs of damage, you should not accept the shipment or the presence of a courier, open it, or draw up a damage report and document any damage with photos or video, and then contact the Seller as soon as possible to clarify the matter. This will allow you to solve the problem immediately.

§5. COMPLAINTS

  1. The Seller is liable to the Client if the item sold or the service provided has a physical or legal defect (Warranty), in accordance with the rules set out in the Act of 30 May 2014 on Consumer Rights, the Civil Code Act of 23 April 1964 and Directive 1999/44/EC of 25 May 1999 on certain aspects of the sale of consumer goods and related guarantees. The Seller is liable to the Consumer for the conformity of the Product with the Agreement on the terms resulting from the Consumer Law, and to the Entrepreneurs for the defect of the Product on the terms resulting from the Civil Code and other relevant provisions of law, as well as on the basis of these Terms and Conditions.
  2. Each Client has the right to submit a complaint in writing or electronically to the Seller’s e-mail address. By exercising this right, the Client is asked to precisely describe the defect of the Product or service.
  3. The Seller, in order to ensure the reliable execution of Orders, draws attention to the fact that there may be differences in the color of the Products resulting from differences in the settings of the screen/monitor in the device. Therefore, the Seller is not responsible for differences in colors caused by distortions of the device belonging to the Client and for defects of the goods caused by the Customer’s fault. In addition, the Seller draws attention to the fact that the photos of the Products placed on the Online Store’s website are sample photos, and not photos of a specific individual Product. Hence the possible occurrence of differences.
  4. Before filing a complaint and shipping the Product, the Client is asked to contact the Seller by phone or e-mail in order to expedite the complaint procedure.
  5. The Seller undertakes to consider the complaint within 14 days from the date of submission of the Complaint by the Client.
  6. Each Client will be informed about the outcome of the complaint procedure by e-mail or in writing.

§6. RIGHT OF WITHDRAWAL

  1. Each Client, in accordance with Article 27 of the Act on Consumer Rights, if they have the status of a Consumer or are a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity has the right to withdraw from the Agreement without giving a reason within the statutory period of 14 days from its conclusion or receipt of the Product, depending on which of the actions took place later.
  2. Pursuant to Article 38 of the Consumer Rights Act, the entity referred to in point 1 above does not have the right to withdraw from a contract in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet the consumer’s individualized needs, which is the case with Products sold in the Online Store.
  3. In order to exercise the right to withdraw from the agreement, an appropriate declaration of intent must be submitted and sent to the Seller together with the purchased Product and information about the Client’s bank account to which the price of the Product will be refunded.
  4. By exercising the right to withdraw from a distance contract, the Client bears the cost of returning the Product to the Seller.
  5. The seller does not accept cash on delivery shipments, both in the case of complaint claims and claims arising from the right to withdraw from the contract.
  6. After submitting a declaration of intent to withdraw from the Agreement, the price of the Product will be refunded to the Client, as well as the cost of shipping the Product incurred during the purchase up to the amount corresponding to the cheapest shipping option available in the Seller’s offer within 14 days, but not earlier than before receiving the item.

§7. COPYRIGHT PROTECTION

  1. The Online Store and all materials published on the Online Store’s websites are unique. The layout of the content contained on the Website of the Online Shop as well as its individual parts, such as written materials, photographs, graphics, applications and others, benefit from the protection granted by copyright law on general terms.
  2. All trademarks, trademarks and company trademarks that appear on the Website are subject to legal protection on the terms provided for in the relevant regulations.
  3. By using the content made available within the Online Store, the Customers do not acquire any rights or obtain licenses to this content.
  4. It is prohibited to reproduce, modify, reuse in whole or in part, block, publicly reproduce and make available to the public the content published on the Website, except in cases indicated in the applicable law.

§8. FINAL PROVISIONS

  1. In unregulated matters, the relevant provisions of generally applicable Polish law apply.
  2. Each Client with the status referred to in §6 point 1 has the right to use out-of-court methods of handling complaints and pursuing claims, such as:
    1. a permanent consumer arbitration court, where applications for the settlement of a dispute arising from a concluded sales contract may be submitted,
    1. a district or municipal consumer ombudsman or social organisations whose statutory tasks are to protect consumer rights.
  3. The platform for the EU-wide online dispute resolution system for disputes between consumers and businesses (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual one-stop-shop website for consumers and businesses seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales contract or service contract.
  4. These Terms and Conditions, together with the appendices, constitute an integral part of the Agreement concluded by the Seller and the Client.
  5. These Terms and Conditions are valid from October 23, 2025 until further notice.